Return/Exchange Policy

At Kitch’n, we offer a generous 30 day return policy. We are confident that you will be happy with your purchase from us, but if you are in any way unsatisfied with the items you receive, we will be happy to help you with our quick and efficient return process. Returns received within 30 days of your initial purchase date will be refunded in the form of the original payment method. If we receive a return after the 30 day return window, a 25% restocking fee will be deducted from your refund. Shipping charges are non-refundable.

Return Process

Returns are easy!  Just click here to contact us for a return authorization.  Be sure to include your order number in the email.

All returns are subject to the following conditions:

  • The item must be brand new and sealed, in resalable condition
  • The packaging materials and/or outer packaging must not be damaged

Any items received back in used condition or with damaged packaging will be assessed a 25% restocking fee which will be deducted from the total amount refunded. Any returns of orders that originally received free shipping or a promotional shipping credit will have the actual shipping costs deducted from the refund. Returns must be sent at the sender’s expense unless one or more of the following apply.

  • The item was received damaged or defective
  • The item was misrepresented on our website

Ineligible Items

  • Monogrammed or personalized items
  • Perishable food
  • Gift cards
  • Monogrammed or personalized items
  • Items damaged through normal wear and tear

Damaged Shipments

In the unlikely event that your package arrives damaged, please click here to contact us so we can issue a prepaid return label and have the item picked up and shipped back to us.

Defective Merchandise

In the unlikely event that receive an item that has a manufacturer defect, please click here to contact us so we can arrange to ship you a new item and issue a prepaid return label for you to ship the item back to us. Please include your order number when contacting us regarding your shipment.

Food Products

  • Food items cannot be returned.


Please allow 10 to 14 days for us to process your return.

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